ارتباط با افراد دشوار-کانال اختلالات روانی

 کتاب ارتباط با افراد دشوار-کانال اختلالات روانی به زبان انگلیسی است  کتاب روانشناسی بسیار ارزشمند که از  مهم ترین کتابهای بالینی در رشته روانشناسی است برای دانشج.یان و علاقمندان

Dealing with

Difficult People

24 Lessons for Bringing Out the

Best in Everyone

Contents

Dealing with difficult people viii

Recognize the 10 most unwanted behaviors 1

Choose your approach 3

Understand the four intents 5

Understand the first intent: get it done 7

Understand the second intent: get it right 9

Understand the third intent: 

get along 11

Understand the fourth intent: 

get appreciated 13

Recognize the results of threatened intents 15

Reduce differences 17

Listen to understand 19

Reach a deeper understanding 21

Speak to be understood 23

Project and expect the best 25

Bring out the best in the Tank 27

Bring out the best in the Sniper 29

Bring out the best in the Know-It-All 31

Bring out the best in the 

Think-They-Know-It-All 33

Bring out the best in the Grenade 35

Bring out the best in the Yes Person 37

Bring out the best in the Maybe Person 39

Bring out the best in the Nothing Person 41

Bring out the best in the No Person 43

Bring out the best in the Whiner 45

Take the first three action steps 47

Difficult people: they’re those people you can’t stand and who

don’t do what you want them to do or do what you don’t want them

to do—and you don’t know what to do about them!

Good news: you don’t have to be their victim anymore. And while

you can’t change difficult people, you can communicate with them

in such a way that they change themselves.

In this book, we define the four key areas you’ll have to focus on

to solve your people problems.

First, we’ll describe the “10 most unwanted” types of behavior

and examine the forces that compel people to be difficult in such a

variety of ways. Then we’ll help you build a “lens” for understanding

why people act the way they do. Your ability to recognize the four key

behavioral intentions is the first step toward success in influencing

people to change their behavior toward the positive.